The Importance of a Personal Experience in Digital Banking
Joel Schwartz There was a time when most banking business was conducted at the branch. The interaction with the same people week after week made for a warm, personal experience.
Thanks to technology, we wait longer to use the ATM so that we don’t have to talk to anyone. As a result, that warm, personal experience is at risk of going the way of the dodo bird.
Joel Schwartz, Founder and co-CEO of DoubleCheck Solutions, joined Josh DeTar, VP Tyfone, Inc. to discuss how fintech and digitized banking can actually make for a warmer, more personalized experience that your parents might remember.