A customer-centric solution that pays you back
DoubleCheck puts the power back in your customers’ hands when it comes to NSF and overdrafts. This gives them more financial freedom, keeps them happy and gives you a more flexible revenue model. All while reducing your liability and risk—because your customers make decisions about NSF and overdraft transactions, not you. And there’s a built-in digital audit trail to prove it.
A customer-centric solution that pays you back
DoubleCheck puts the power back in your customers’ hands when it comes to NSF. This gives them more financial freedom, keeps them happy and allows you to grow your revenue. All while reducing your liability and risk—because your customers make the first move in NSF transactions, not you. And there’s a built-in digital audit trail to prove it.
One solution, many benefits.
- Stop looking like a target for class action lawsuits
- Keep compliance and fraud in check before they cause you more headaches
- Shrink your NSF overhead and set your team free
- Gain additional revenue by killing unpopular practices and offering new and valuable options
- …all while keeping your customers happy and in control of their transactions.
Increase customer satisfaction
Puts the customer in control
Maintain NSF fees
No change to current fee structure
(unless you want to)
Generate new revenue
Move value leads to customer-centric revenue options
Reduce litigation risk
Notifies members and provides options
Turn-key technology integration
Provide instant access
No opt-in needed, accessible to all your customers immediately
Realize rapid ROI
Typical payback is less than three months
Tell me more.
Give customers more control… there’s nothing predatory about that
When you make an NSF decision, you’re liable. If your customer isn’t happy and joins one of the thousands of class action lawsuits open against banks and credit unions, you could lose big. With DoubleCheck, you give customers the tools they need to make their own decisions, with clear disclosures and concrete acknowledgements that are easy to update and track along the way. You’ll keep customers happy and the lawyers off your back.
Implement new regulatory requirements, fast
If consumer protection is the name of the game, fees, disclosures and notifications are the pawns. The new administration has vowed to implement regulations that could limit or eliminate NSF and overdraft fees. DoubleCheck enables you to quickly adjust your model, add disclosures and increase notifications as new legislation dictates. Plus, you’ll have an audit trail to show regulators you have done everything possible to help your customers. It’s the compliance you need, without any of the added cost.
New options for non-interest revenue
With DoubleCheck, the options are endless. You can eliminate or reduce your overdraft and NSF fees and offer DoubleCheck as a value-added service. Then you set the price, whether that’s by account, by transaction or by day. You can even keep your model in place, but incorporate DoubleCheck so instead of penalizing your members, you’re offering them a way to control what happens when they have insufficient funds and helping them avoid late and returned item fees from other institutions. Bottom line, DoubleCheck offers a flexible, customer-centric solution.
It’s more than good business, it’s a better way.
Stop wasting time reviewing NSF and overdraft transactions. Today when a customer asks to reverse an NSF or overdraft charge there’s at least 12 steps and three people involved – your front-line worker, a manager and your back-office personnel. With DoubleCheck, your customers can do it themselves, and if they need help, it’s a one-person job. We can take 12 steps down to 5, letting your team focus on the big rocks instead.
Fraud’s devastation doesn’t stop at your customer’s bank account. The complaints, the confusion, the finger pointing…it all impacts your staff and increases your liability, especially when it leads to NSF. By empowering your customers to report fraud immediately, you save a whole lot of hassle and expense.
You can even send every single negative balance transaction to DoubleCheck, so you no longer need to make any decisions on how to apply overdraft. And let’s face it, in a litigation and regulatory environment this hot, you don’t need any additional risk.
Give small businesses the big business treatment with DoubleCheck. They can use DoubleCheck as a no-lift treasury management tool. They only pay when they use it, and they know that you always have their backs.
It’s more than good business to empower your customers to handle their own NSF and overdraft transactions. It’s a necessary tool in the fight to keep litigation and costs down, compliance in check, revenue climbing and your reputation strong.
Whether you choose to reduce, eliminate or maintain your fees, your focus on protecting consumers will pay off with a new customer-centric revenue stream.
Gain revenue flexibility.
Get DoubleCheck today. Contact us to get your implementation started.