Turn your overdraft and NSF program into an asset – not a liability.
Regulatory focus on consumer protection, widespread litigation, increasing fraud risk and added overhead are making NSF and overdraft programs major sore spots for banks and credit unions.
DoubleCheck can keep all of these issues in check—while empowering customers to make their own financial choices.
“The CFPB will be enhancing its scrutiny of banks that are heavily dependent on overdraft fees.” – CFPB Director Rohit Chopra, December 2021
DoubleCheck has your back
DoubleCheck integrates seamlessly with your banking core and digital banking provider, allowing you to communicate directly with every account holder in an NSF or Overdraft situation. With this unique transparency and control, they can view, prioritize and resolve their transactions to their preferences – before you return any transaction.
Offer Control and Transparency
Your account holders know more about their financial situation than you do. If they overdraw on their account, let them decide how they want to resolve it – through courtesy pay, a credit card, or other means.
Bank/Credit Union Controlled Overdraft
When your account holder has insufficient funds, apply the same overdraft policy you have today. DoubleCheck sends an email and text alert to account holders to let them know that there’s an issue with their account, and they can then log on to resolve it. If they do nothing, the default is your existing policy.
Customer Controlled Overdraft
DoubleCheck’s system will process a text and email alert to inform account holders that there’s an issue with their account. When they log onto your digital banking solution, they can see, review, and adjust each overdrawn transaction. They can then choose if they want to use overdraft protection and if so, how to apply it. They’ll also have the option of using an alternate payment method or marking the payment to be returned.
You become the hero to your account holder – and the posterchild for providing consumer protection.
No overdraft? No problem
All of your customers can still access and make changes to negative balance transactions. Give them the chance to prioritize what items to pay and how to pay them and if that’s not an option, they make the call on what to return.
The almighty debit card
Don’t worry, we didn’t forget about debit cards. After all, they are the most popular form of payment today.* Unfortunately just one POS transaction can create a ripple of NSF issues. With our debit card coverage your customers can stop it in its tracks.
Gain new revenue while protecting consumers
Flip the script and add more value to your overdraft & NSF programs instead of penalizing consumers with fees when they come up short. Give them the option to resolve NSF and overdraft transactions before the negative consequences hit them, they reap the rewards, and you get a new revenue source.
With a new administration in place, consumer protection is the priority.
Prepare for the impending wave of regulation
Big changes are coming, and it’s clear they’ll be enforced. DoubleCheck’s built-in safeguards manage compliance and documentation to help you prepare while keeping overhead trim. No major overhauls needed.
As class action lawsuits pile up, each NSF transaction is a massive liability.
One unhappy customer can cost you big.
If your notification and disclosure processes aren’t airtight, you’re a sitting duck in a class action lawsuit. DoubleCheck makes disclosures stand out, requires acknowledgment and tracks all notifications so you’re no longer a target.
Reduce your liability
DoubleCheck lets your customers choose which transactions get paid, which get overdraft applied, and which get returned, reducing your liability and keeping them in control of their finances. It just might reduce your insurance costs, too.
Fight fraud before it happens
With DoubleCheck, customers can report fraud immediately—giving you time to cancel the transaction before it’s settled so you’re no longer on the hook for customer losses.
Security attacks in the financial industry went up 32% in the second half of 2021 compared to the first half.**
When you help your customers, you help yourself.
Putting your consumer or small business customer in control will lead to less frustration and better relationships between you and your customer.
Built in disclosures, notifications and audit trails will keep you in compliance with any impending legislative changes, not to mention keeping your overhead costs down.
With compliance in check, you’re at less risk of being targeted for a class action lawsuit and the negative press that comes with it.
Timely reporting of fraud will limit your liability exposure (and keep your insurance costs low).
Automated notifications and the ability to self-serve reduces the number of individual phone calls you have to make.
Whether you choose to reduce, eliminate or maintain your fees, your focus on protecting consumers will pay off with a new customer-centric service and potential revenue stream.
Easy-to-integrate Technology solution
It’s never been so easy to solve so many common, yet complex, banking problems with one easy-to-integrate solution.
DoubleCheck is easy to implement. We’ll work with your existing core and digital banking providers making it accessible to all customers instantly.
In just a few months, you’ll be seeing fewer complaints, freeing up resources and enjoying a more flexible revenue model. You’ll also enjoy some peace of mind knowing you’ve got the right compliance tools in place to minimize your risk and align with regulators’ focus.
Customers have Spoken
75% of overdrawn customers would pay a fee for DoubleCheck…and 59% would change banks to get it.*** Give them a reason to stay – put them in control.
Built with Security First
DoubleCheck employs the latest security features, including encryption, audits, multi-factor user authentication and more, so you can rest easy knowing your customers’ information is safe.
Want to keep your customers?
Keep them happy and in control with DoubleCheck.
Put your customer in control
Customers choose what gets paid or returned—so you don’t have to guess.
NSF alerts, faster than a speeding bullet
Deliver immediate alerts if a payment is about to bounce, with a window of time to address it.
Let them cover their assets
Time + flexible funding options (think Venmo and mom) = happy customers.
Cut out the consequences
Eliminate the ripple effect of missing payments and keep more customers.
Don’t give your customers a reason to bounce out of banking
Overdraft and NSF practices create a lot of friction. There’s a simple way to fix this: give customers a window of time to address the problem as well as new ways to pay for transactions that have been marked NSF. Keep them from ditching you for a non-traditional banking solution and put them back in control of their financial decisions with real-time notification and payment options from DoubleCheck.
Ready to learn more?