DoubleCheck™ Customer Pay.NOW

An innovative, financial technology solution that makes you the HERO to your customers, when it comes to aging overdrafts and beyond!

The Customer Pay.NOW Solution: A multi-faceted, patented system with three main components

  1. The Platform Hub:
    • Includes a secure SFTP site to receive and process your aging overdraft report
    • Includes a secure SFTP site to receive contact data and other business data fields
    • Communicates new services to your customers through text, email and optional phone calls
    • Allows tracking and analysis of activity, usage, revenues and more
  2. The Customer Portal:
    • Uses a bank-designated authentication process to authenticate your customers
    • Lets customers view and pay overdrawn balances
    • Accepts payments via credit card, Venmo/Paypal, cash, lifelines or loans
  3. The Admin Dashboard and Customer Services Module:
    • Allow your staff to provide and document customer support services
    • Provide reports and analytics that will help you make decisions and provide better customer service

Customer Pay.NOW is NOT a collection system! It allows your customers to remedy an overdrawn balance through a safe and convenient process.

The Benefits to Your Bank:

  • Reduce risk of losses
  • Gain invaluable and insightful reports and analytics
  • Maintain consistent branding throughout all messaging and screens
  • Improve your customer satisfaction
  • Avoid hassle: easy to implement and use, easy to access for your call center and branch teams
  • Gain a new income stream if you opt to charge a fee

The Benefits to Your Customers:

  • They’re informed of overdrawn balances that have not been remedied
  • They’re given more control over their financial situation
  • They can avoid closed accounts and derogatory reporting
  • They get a second chance to resolve problems at a low cost
  • They can access the easy-to-use system from your bank’s online and mobile platforms

Other Applications for Customer Pay.NOW

  • Loan payments
  • Credit card payments
  • Chargeback items

The DoubleCheck Difference:

  • Patent-pending technology
  • Top-tier team behind the solution
  • Turnkey implementation